These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process. As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is help@skaal.me. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from São Paulo, Brazil, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful Oodie stories, as it warms our hearts to see our Skaal`s being so well loved out in the big wide world. Should you have any feedback for us, please feel free to email us at help@skaal.me.

Our Skaal HQ and Customer Service team are located in São Paulo, Brazil. Your Skaal starts its journey out into the wide world from our multiple fulfilment centres across the word – they love to get those frequent flyer points. *Please note: Our Skaal HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.

All our products are NOT tested on animals.